Content ai activation on my site

#885662
  • Resolved Pascal

    1 year, 2 months ago

    Rank Math free

    Hello, I can’t enable content ai on my wordpress site. I have successfully installed rank seo and linked my customer account
    When I perform a refresh, I don’t see the credit at the bottom but a banner that tells me Supercharge Your Content With AI
    I have a credit of 7500 and my account is activated. The site is even recognized in the customer account but the banner is still present

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 2 months ago

    Hello, we’re sorry to hear about the issue you’re facing with activating Content AI on your WordPress site. It sounds like you’ve taken the right steps by installing Rank Math SEO and linking your account.

    To resolve this issue, please follow these steps:

    1. Check Your Credits: Ensure that you are logged into the correct Rank Math account that has the 7500 Content AI credits. You can verify this by visiting your Rank Math account area.
      Content AI credits

    2. Refresh Credits: In your WordPress admin area, navigate to Rank Math > General Settings > Content AI and refresh the credits again. If the credits still do not appear, proceed to the next step.
      Refresh Credits

    3. Reconnect Your Account: Go to Rank Math > Dashboard > Help, disconnect and then reconnect your Rank Math account. This can help in syncing your credits properly.
      Disconnect
      Reconnect

    4. Check for Updates: Ensure that your Rank Math plugin is up to date, as updates may include fixes for issues like this.

    After following these steps, check if the Content AI feature is now activated and if the banner disappears. If you still encounter issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope this helps!

    Princess

    1 year, 2 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    If you still don’t see the credit after following this guide: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    then, please share the affected URL/s so we can check on our end as well?

    We really look forward to helping you. Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Content ai activation on my site’ is closed to new replies.