Hello,
We apologize for the issue you are facing with the image alt descriptions generated by Content AI. Currently, the Alt Text generation feature is only available in English, and support for additional languages, including German, is planned for future updates. This means that the behavior you are experiencing is not a bug but rather a limitation of the current functionality.
Thank you for raising this concern. We appreciate your understanding as we work to enhance our services. If you have any further questions or need assistance, please feel free to reply to this ticket, and a human agent from our support team will be happy to assist you further.
Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
How to Automatically Generate Image Alt Text with Content AI » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please note that the Alt Text generation feature is currently available only in English.
Support for more languages will be added in the future so we ask for your patience regarding this matter.
If the feature will not be useful for you, we offer a 30-day refund policy and we will assist you if you request for a refund.
Let us know if you need assistance with anything else.
Thank you.
Hi,
Thank you for your prompt reply. Is there a timeline for implementation?
Kind regards, Thomas Frenken
Hello,
Unfortunately, our team does not have a definite date of implementation for this feature.
We will notify you when an update is available – either beta or the stable version.
We also recommend keeping an eye on our changelog to see when this gets released: https://rankmath.com/changelog
Really appreciate your patience with this in the meantime.
Don’t hesitate to get in touch if you have any other questions.
Hi, after internal discussion, we have decided that we cannot use Content AI without the German alt text creation for images. Therefore, we would like to receive a refund and cancel the purchase. We will gladly come back to you once this feature is available. Please confirm the refund.
Kind regards, Thomas Frenken
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
