Hello,
We apologize for the issue you are facing with your Content AI subscription upgrade and the lack of credits. It seems there might be a problem with the account reflecting the upgrade.
To assist you better, please reply to this ticket and include your site URL so that a human agent from the Rank Math Support team can take over and help resolve this issue for you. Thank you for bringing this to our attention!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.
Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.
Please let us know if the issue has been fixed for your website.
Thank you.
Sorry, that did not work. I still have 0 credits.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I haven’t heard back from you about my AI credits. Tomorrow they renew, but I am concerned about not getting enough credits from my upgraded plan and that i paid for more credits and did not receive them.
Hello,
It seems you missed our reply from here.
Please share your website’s WP admin login in the Sensitive Data section of this ticket so we can resolve the issue further.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We checked your website, and we can see the credits are already showing there:
Can you please confirm if you still need any assistance with this issue or anything else?
We are looking forward to helping you.
Thank you.
