Hello,
I’m sorry to hear that you are experiencing issues with your Content AI credits. Unused words or credits in a given month will not carry over to the following month and will expire at the same time. If you believe your credits have disappeared prematurely, please ensure that you have checked your account area to verify the remaining credits.
To troubleshoot this further, you can head over to your Rank Math account area to confirm the available Content AI credits. If the credits still don’t appear, you should refresh the Content AI credits in your website’s Rank Math SEO settings. If the issue persists, you may need to reconnect your account as shown here.
I hope this information helps clarify why your AI content credits may have disappeared. If you have any more questions or need further assistance, feel free to reach out to our dedicated support team here. We are available 24/7, 365 days a year.
Thank you for reaching out, and we appreciate your understanding.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you have 5000 credits on your account available to be used.
Please install or update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/
You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.
Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.
Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI and it should work without any issues.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
