Hello,
Thank you for reaching out to us regarding the issue you are facing with adding AI content to your website.
If you are experiencing payment processing issues while trying to use Content AI, it might be related to the Content AI credits limit for your domain.
To resolve this, please follow these steps:
- Log in to your Rank Math account and go to the Connected Websites section.
- Locate the affected site and click on CHANGE LIMIT in the Content AI Credits settings.
- Increase the Content AI credits assigned to the site and click Save.
Here is a step-by-step guide with screenshots that can help you through the process: Resolving Content AI Related Issues
After increasing the credits assigned to your site, you should be able to use Content AI without any payment processing issues.
If you encounter any further difficulties or need additional assistance, please feel free to let us know.
We are here to help you with any other questions or concerns you may have.
Sources:
Resolving Content AI Related Issues » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
I just want to purchase AI content subscription for my website and it won’t let me I need this so I can get my website going on the right track
Hello,
Thank you for contacting Rank Math.
You seemed to have marked this ticket as resolved.
Do you still need our assistance with anything else or we can go ahead to close the ticket?
When attempting to purchase our subscription, please ensure that the country shown in the top right corner of your screen is referred to your actual location.
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Also, please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
You can also try using PayPal to make the payment.
If the issue persists, could you please confirm which country you are in when purchasing Rank Math?
Let us know how this goes.
We really look forward to helping you.
The issue is not resolved all the things listed are correct on my phone and I’m still not able to get this issue resolved
The issue is not resolved all the things listed are correct on my phone and I’m still not able to get this issue resolved my country USA
Hello,
Please make sure that the flag during checkout is showing the correct country at the top right corner.
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
I just checked it again it shows an American flag and in English also I looked closer and saw United States 🇺🇸 was checked.
Hello,
We are sorry you are still facing this issue.
Which method of payment are you using?
When using a Credit card, it’s important to ensure that the card supports international payments in US dollars ($) and subscription-based payments. Additionally, please make sure that the ZIP code you are entering matches the one associated with your card.
If you try subscribing using a PayPal account that is not from the US, it will trigger a security flag in our payment provider – FastSpring. The country you are currently in and the country of the PayPal account need to match for the payment to go through.
We still recommend contacting your bank to understand why the payment is being blocked and request them to approve it from their end if this issue persists.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
