Content AI

#467302
  • Resolved Sebastian

    3 years, 5 months ago

    Rank Math free

    Hello,

    I purchased 50 Credits/Content AI with a different address than I have with Rank Math Pro. Therefore, I want you to transfer these 50 credits to my Rank Math Pro account with this email address, i.e., mr.lup…

    Thank you,
    Sebastian G.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Mladen

    3 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We have moved the Credits to requested account. Please check.

    Thank you.

    ​​​​​​​

    Sebastian G Lupien

    3 years, 5 months ago

    Rank Math free

    Hello, Mladen,

    I checked, but it doesn’t show that I have these 50 credits. See this screenshot: https://prnt.sc/Tx9K0uuJkcqj

    So, please check why these credits are not activated in my account.

    Thanks!

    Jeremy

    3 years, 5 months ago

    Hello,

    Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.
    disconnect account
    connect account

    Let us know how that goes. Looking forward to helping you.

    Sebastian G Lupien

    3 years, 5 months ago

    Rank Math free

    Hello,

    I disconnected and reconnected my Rank Math account, which worked.

    Thanks!

    Jeremy

    3 years, 5 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Content AI’ is closed to new replies.