Hello,
We apologize for the inconvenience. We can assure you that this team is legitimate and your account is currently not hacked since you have gained access to it as well. Just make sure to keep all sensitive information in the Sensitive Data section to avoid security breaches on your website from the outside.
Back to the issue, your website is actually connected to a Rank Math account which has a Business subscription and your website also has the PRO plugin installed. Can you please confirm if an agency is previously working on the development of your website?
I have shared the email address that is connected to your website in the Sensitive Data section. Do you know that email address or do you own it?
We would like to connect your Rank Math account now but your account only has a Free plan and if I connect your Free account to your website, the PRO features will be disabled.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
