Connection not working. - Support

Resolved Norbert
4 years, 6 months ago

Rank Math free

I can’t connect to the rank math account. I get back to my login page, after login in it says connect. Endless loop.

Viewing 11 replies - 1 through 11 (of 11 total)

Anas
4 years, 6 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

Could you please try connecting in some other browser or in incognito mode?

Also, ensure that the Rank Math plugin is updated to the latest version.
https://rankmath.com/changelog/

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Norbert
4 years, 6 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Norbert
4 years, 6 months ago

Rank Math free

I have crated those.

Ankit
4 years, 6 months ago

Rank Math business

Hello,

Thank you for your reply.

Please try the below steps:

> Head over to https://rankmath.com/my-account/websites/ and disconnect the website from there.

Screenshot for reference:
https://prnt.sc/137cd53

> Head over to your WordPress Dashboard > Rank Math > Status & Tools > Help: Disconnect Account, then reconnect.

That should resolve your issue.

I hope that helps. Thank you, and looking forward to your update.

Norbert
4 years, 6 months ago

Rank Math free

Sorry Sir, but this solves nothing, its a technical problem that you have to fix and not a user problem.

Norbert
4 years, 6 months ago

Rank Math free

Just to specify: I have deactivated mod_security and NinjaFirewall, it is not working. I will reactive it now. Please fix the problem. I can’t see any errors in my logs.

Miguel
4 years, 6 months ago

Hello,

Thanks for getting back to us.

There was a file at the root of your installation called .htninja that was preventing the connection from being made correctly. We disabled that temporarily to make the connection and then enabled it again.

Your website is now showing as connected and it shows correctly on your account here: https://rankmath.com/my-account/websites/

Don’t hesitate to get in touch if you require any further assistance.

Norbert
4 years, 6 months ago

Rank Math free

Hi, now there is one more problem. I can’t connect to the google services. I deleted the htninja file, disable ninjafirewall and mod security, but it always says “the link you followed has expired”.

Miguel
4 years, 6 months ago

Hello,

Thanks for getting back to us.

Upon inspecting your website it seems that the connection to Google Services has already been made:

Could you please confirm this from your end as well?

Looking forward to hearing back from you.

Norbert
4 years, 6 months ago

Rank Math free

I had to change some CSP-Header settings, now everything is fine.

Miguel
4 years, 6 months ago

Hello,

Glad that everything is sorted now.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

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