Connecting Rank Math to my account Problem

#98526
  • Resolved Ronald Callender

    4 years, 1 month ago

    Rank Math free

    Hello,

    I clicked on the plugin, and was directed to connect it to my account.

    I went through the steps, but two things I never saw before happened.

    1.Arrow in the browser went back and forth for 5 or more minutes.

    2. When I clicked, I was told I don’t have access to the page (see screenshot)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Sajid Khan

    4 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Be Management

    4 years, 1 month ago

    Rank Math free

    The link is not working, also the button on my dashboard to connect the website.

    Lauren

    4 years, 1 month ago

    Rank Math free

    I am having the same problem. I can not connect from the plugin wizard – I get a 404 page. I get the same 404 page when I try to see the link above to check plugin conflicts.

    Ronald Callender

    4 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 1 month ago

    Rank Math pro

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your FTP & WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Connecting Rank Math to my account Problem’ is closed to new replies.