connect to Rank Math account is broken

#80588
  • Resolved Álvaro Guzmán Parrochia

    4 years, 2 months ago

    Rank Math pro

    Hi, if you are editing a page, just below the keyword field, there is a little yellow label that suggest you to connect your rank math account to have more keywords suggested.

    The texts seems broken, it looks like this:
    Obtén sugerencias de palabras clave de Google {{link}conectando tu cuenta de Rank Math{{/link}}.

    (i have my site in spanish)

Viewing 8 replies - 1 through 8 (of 8 total)
  • Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Is this happening even when only Rank math is active with a default theme?

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), to determine that, please follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Álvaro Guzmán Parrochia

    4 years, 2 months ago

    Rank Math pro

    Yes, it keeps there.

    I did the troubleshooting, and keeps showing the same php brackets, instead of the URL

    Alberto

    4 years, 2 months ago

    Rank Math business

    Hello,

    If you want, we could log in and check what is happening. To do that, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Álvaro Guzmán Parrochia

    4 years, 2 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    4 years, 2 months ago

    Rank Math business

    Hello,

    I was able to reproduce your issue (even with only Rank Math enabled and the default theme) and I have sent it to the devs so they can check it and give you some insights.

    Looking forward to help you.

    Pratik

    4 years, 2 months ago

    Hello,

    Thank you for letting us know this issue. I was able to reproduce it and have logged it. For now, please connect account from the Help tab in Dashboard >> Rank Math >> Help (site_url/wp-admin/admin.php?page=rank-math&view=help)

    I hope that helps.

    Álvaro Guzmán Parrochia

    4 years, 2 months ago

    Rank Math pro

    thanks!

    Uzair

    4 years, 2 months ago

    Hello,

    We are so glad to be of help. We are always here if you need us in the future.

    Hey, if it isn’t too much to ask for – would you mind leaving us a review here?

    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘connect to Rank Math account is broken’ is closed to new replies.