Hello,
We apologize for the issue you are facing with using Content AI and social media sharing through Rank Math.
To resolve the issue with Content AI, please ensure that your website is connected to your Rank Math account. You can do this by following these steps:
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Click on the "Connect Now" button when prompted in your WordPress dashboard. This will allow you to log into your Rank Math account.
![Click Connect Now](https://rankmath.com/wp-content/uploads/2023/12/Click-Connect-Now.png)
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If you encounter a message stating that your Content AI subscription is not active, you will need to select a Content AI plan. You can do this by visiting this page.
![To access this Content AI feature, you need to have an active subscription plan.](https://rankmath.com/wp-content/uploads/2023/12/To-access-this-Content-AI-feature-you-need-to-have-an-active-subscription-plan.png)
For sharing posts on Facebook and Twitter directly, ensure that you have set up the social media sharing options in Rank Math. You can find more information on how to use these features in our documentation:
If you continue to experience issues after following these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern, and we hope to resolve it quickly for you!
Sources:
Resolving Content AI Related Issues » Rank Math
How to Use the Content AI Tools in Rank Math SEO » Rank Math
Hi, I have tried all the recommendations mentioned in your tutorial/guide, but unable to resolve the issue.
Please help!
Thanks.
Hello,
Please ensure that your Rank Math plugin is already updated to the latest version:
https://rankmath.com/changelog/free
If the issue persists, please follow these steps:
1 . Please clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients
![transients](https://i.rankmath.com/kRCgBq+)
2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.
You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.
![](https://rankmath.com/wp-content/uploads/2023/01/disconnect-account-1.jpg)
3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. To connect your correct account, click on Connect Now.
![](https://rankmath.com/wp-content/uploads/2023/01/click-connect-now-1.jpg)
4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.
![](https://rankmath.com/wp-content/uploads/2022/01/Activate-Rank-Math-PRO-Subscription.png)
5 . Once all the above steps are done you might need to refresh the credits again this time to start using Content AI.
Please head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
![credits](https://i.rankmath.com/i/iVxzbU+)
Let us know how this goes.
Hi, While I managed to connect to Content AI, I cannot connect to the Social link., and would appreciate your help at the earliest.
Thanks,
navjyot.
Hello,
When you attempt to share your website to the Social media, can you please share a screenshot of what you see from your end? Please also share the affected post/page URL here so we can take a closer look at it.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.