Hello,
Sure, and in the meantime, if there’s anything else that we can assist you with, please let us know.
Thank you.
In staging Rank Math has analytics connected. On the live site no.
Hello,
Allow me to check this issue once more with our dev team. We should get back to you shortly with an update.
We appreciate your time and patience on this one.
Thank you.
Hello,
The credentials you gave are for the staging website where the issue is no longer present.
If you would like us to take a closer look at the live website, please update the credentials in the sensitive data section so we can debug the situation further.
Looking forward to helping you.
Try again. I had a problem. I have also updated the staging.
Hello,
The staging website is not showing any error or warning message related to the Rank Math activation.
Don’t hesitate to get in touch if you have any additional questions.
Sorry, but what are you waiting for to solve the problem? In staging the analytic is disabled again and on the live site I have the red dot again.
Hello,
We will have to make some changes to our plugin files to fix the issue on your site. You can either wait for the next update we release with a fix for the issue or share FTP access to your site so we can make the changes and fix the issue on your site for now.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I went ahead and inserted a filter code to temporarily fix the issue. Kindly reconnect your Rank Math account again on your live website including the Google Service and let us know if the issue persists.
Looking forward to helping you on this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
