Connect Isn’t Working

Hello,

We apologize for the issue you are facing with connecting Rank Math to your website. It sounds frustrating, and we appreciate you reaching out for assistance.

Since you’ve already tried clearing the cache and deactivating other plugins, here are a few additional steps you can take:

1. Disconnect Your Website: Go to Rank Math SEO → Dashboard → Help in your WordPress admin area and click on Disconnect Account. This will ensure that any previous connection attempts are cleared.
   

2. Reconnect Your Website: After disconnecting, try reconnecting by clicking the Connect Now button again. Make sure you are using the correct Rank Math account associated with your subscription.
   

3. Check PHP Version: Ensure that your server is running a compatible version of PHP. Rank Math requires PHP 7.0 or higher to function properly. You can check this in your hosting control panel or by contacting your hosting provider.

If these steps do not resolve the issue, please reply to this ticket with your website URL so that a human agent from our support team can assist you further.

Thank you for your patience, and we look forward to helping you resolve this issue!

Sources:
Website Not Shown In Rank Math Account Area » Rank Math
This Plugin Does Not Work with Your Version of PHP » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Assuming that Rank Math SEO is already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.

Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.