Connect Google Services Not Working on Setup Wizard

#146435
  • Resolved Loucas
    Rank Math free

    Hi there, for some reason I am unable to connect any Google Services during the RankMath setup wizard. See Loom recording and Admin access link in the Sensitive Data area if necessary.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Would you mind if I ask what browser did you use? If you are using a Firefox browser, please try using other known browsers like Chrome or Safari instead.

    Please also follow these steps:
    If you are not seeing any data inside your Analytics module, this guide might help you.

    A. Pre-check List

    1. You should not be using Google Analytics v4 or Matomo Analytics.

    2. Update to the latest version of Rank Math Free & PRO

    3. Ensure that you are logged in to your paid account:
    rank math member area

    4. Disconnect and reconnect your account from inside WordPress:
    reconnect rank math account

    B. Refresh Tokens

    1. Please delete RankMath’s app from here:

    https://myaccount.google.com/permissions

    remove rank math app

    2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that shows up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    4. Let the process complete and it might take around 30 minutes.

    5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.
    Rebuild Index for Analytics

    6. Please check if the data shows up here:
    /wp-admin/admin.php?page=rank-math-analytics#/
    analytics data

    If that does not help, please paste the data from here:
    WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button
    system info

    We really look forward to helping you.

    Loucas
    Rank Math free

    Hi Jeremy,

    I am using Google Chrome, and the problem is that I’m not even seeing an Analytics module on Rankmath for this website. I did try the steps you listed but nothing has worked.

    Hello,

    Thank you for keeping in touch.

    Upon checking your Rank Math settings, it seems that the Analytics module is not even activated. Please see the screenshot in the Sensitive Data section.

    I turned it on for you so you should be able to connect your Google service now.

    Let me know how it goes. We are looking forward to helping you.

    Loucas
    Rank Math free

    Thank you both! Everything is working now!

    Febby
    Rank Math free

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    Loucas
    Rank Math free

    I’ve just left a review, you guys are awesome 🙂

    Febby
    Rank Math free

    Hello,

    Thank you so much for doing that.

    Feel free to contact us again if you need help with anything else.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Connect Google Services Not Working on Setup Wizard’ is closed to new replies.