Connect Google Services in Analytics

#1091431
  • William Wood

    4 weeks ago

    Rank Math free

    When I try to connect google services in the analytics tab of rank math the screen looks like it’s loading and then eventually times out. I’ve tried clearing cache and some other options but not sure how to proceed.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    4 weeks ago

    Hello,

    We apologize for the issue you are facing while trying to connect Google Services in the Analytics tab of Rank Math. It sounds like there might be a connection glitch. Here are a few steps you can try to resolve this:

    1. Test Connections: Go to Rank Math SEO → General Settings → Analytics and click on the Test Connections option at the top right. This will help you validate the existing connections. A green signal indicates a valid connection, while a red signal indicates an issue.
      Test connections

    2. Reconnect Your Google Account: If you see a red signal, try reconnecting your Google account by clicking on the Reconnect Google Account option.
      Reconnect Search Console connection

    3. Check for Plugin Conflicts: Sometimes, other plugins can interfere with Rank Math. Try deactivating other plugins temporarily to see if that resolves the issue.

    4. Browser Issues: Ensure that your browser is up to date or try using a different browser to see if the problem persists.

    If the issue continues even after trying these steps, please reply to this ticket with any error messages you might be seeing or additional details about your setup, and a human agent from our support team will assist you further. Thank you for your patience!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Jeremy

    3 weeks, 6 days ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Try reconnecting your Google account. Remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

    Then, head over to your WordPress Dashboard > Rank Math > General Settings > Analytics and reconnect the Google service and this time, ensure that all permissions are checked:

    gsc
    gsc

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

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