Connect Google

#964673
  • Resolved Steve

    10 months, 1 week ago

    Rank Math free

    Hello Rank Math Team,

    Can you confirm if Rank Math is getting disconnected on its own from our Google Services or if there’s a setting on our side to make sure it stays connected? We’ve approved the connection multiple times and will frequently go into the Analytics dashboard within Rank Math and not see our Google accounts connected.

    Image: https://snipboard.io/Ry7AwN.jpg
    Image: https://snipboard.io/pXG2Ts.jpg

    Thank you,
    Steve

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    10 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with Rank Math disconnecting from your Google Services. It can be frustrating when connections are lost unexpectedly.

    To ensure that Rank Math remains connected to your Google account, please follow these steps:

    1. Test Connections: Go to Rank Math SEO → General Settings → Analytics and click on the Test Connections option. This will help you validate the existing connections. A green signal indicates a valid connection, while a red signal indicates an issue.
      Test connections

    2. Reconnect if Necessary: If you see a red signal, try reconnecting your Google account by following the steps outlined in our documentation. You can find more details on how to reconnect here.
      Reconnect Search Console connection

    3. Check for Glitches: Sometimes, disconnections can occur due to glitches in the Google Analytics connection. If the problem persists after reconnecting, it may be beneficial to check for any error logs or issues that could be affecting the connection.

    If you continue to experience disconnections despite following these steps, we recommend replying to this ticket so a human agent from our support team can assist you further.

    Thank you for raising this concern, and we hope to resolve it for you soon!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Jeremy

    10 months, 1 week ago

    Hello,

    Thank you for contacting us and we apologize for any trouble you may have experienced with Rank Math.

    To fix the issue, please make sure you have the latest version of the Rank Math plugin installed on your site. You can check the latest version here: https://rankmath.com/changelog/free/

    Once you have updated the plugin, please follow these steps to reconnect Rank Math with your Google account and grant all the necessary permissions:

    1. First of all, check to make sure that you have a verified Google Search Console and Google Analytics properties, if not follow the attached link to create one. If you already have verified properties and you’re still unable to connect them – then follow these steps
    2. Go to your Google account settings and click on Security.
    3. Scroll down to the section called Third-party apps with account access and click on Manage third-party access.
    4. Find Rank Math in the list of apps and click on it.
    5. Click on Remove access and confirm your action.
    6. Go back to your WordPress dashboard and navigate to Rank Math > General Settings > Analytics.
    7. Click on Deauthorize Account and then click on Authorize again.
    8. Follow the instructions to sign in with your Google account and allow Rank Math to access your data.

    You can also refer to this guide for more details: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token

    Let us know how that goes. Looking forward to helping you.

    RankBot

    9 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Connect Google’ is closed to new replies.