Confused on Site Title

#73169
  • Resolved Julian

    4 years, 3 months ago

    Rank Math free

    When I google my site the site name and title appear as they should but when I am in the Rank Math plugin and choose %title% it brings up “JS Help Desk”. This is a page and plugin I use for support but it should not show anywhere except for the JS Help Desk page. I don’t understand why this comes up this way.

    By the way, I really like your plugin and will probably be changing to it on all of my other sites.

    Thank you in advance for your help.

    Website: https://webs4udesign.com

Viewing 7 replies - 1 through 7 (of 7 total)
  • Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    In fact, that is really weird and we should take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Julian

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Uzair

    4 years, 3 months ago

    Hi Julian,

    When you are using the %title% variable at WordPress Dashboard > Rank Math > Titles & Meta > Pages, we pull the title of your latest page and use that for the preview.

    It is for preview only and on individual pages, their respective titles will be used.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Julian

    4 years, 3 months ago

    Rank Math free

    Thank you for clarifying. Although I understand it still seems a little confusing to see something that should not be an overall title. I am watching a YouTube video by Darrel Wilson, Rank Math SEO Plugin Setup and his title always comes up as the title he created. The video may be a one page site tutorial. Plus, he seems to be using an older version which refers to rich snippets. Not sure if there is a better video, just one of the first I came across.

    Thank you for creating Rank Math.

    Julian

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for your nice words. Don’t worry, maybe that video is not the most updated but in that case (or any other case), we will be here to help you with any questions/issues you might have.

    Also, do you want us to close the thread, or do you have more questions?

    Looking forward to help you.

    Julian

    4 years, 3 months ago

    Rank Math free

    You can close it. I appreciate all your help and the quick responses.

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello Julian,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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