Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked your site and it seems that Rank Math is deactivated. Would it be ok to activate Rank Math for investigating this issue?
You can also create a staging site for us to do some troubleshooting steps without affecting your live site as well.
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have attached the connection data for the test server.
I deactivated your plugin because it gives me an error on all the accommodation units on the site.
Once you discover the problem, you can go to the live site to fix the problem.
Thank you for the help.
If I manage to make money with this site, I can switch to your premium version
Hello,
Thank you for that additional information, and sorry for the delay.
We have replicated the issue on the staging site you have provided, and forwarded this issue to our dev team to investigate further. We will get back to you shortly.
We really appreciate your patience on this matter.
Thank you.
Hello,
The Products on your site are showing Out Of stock even when \Rank Math plugin is not active. Please check this: https://i.rankmath.com/CJJTXN
Can you please tell us why you think Rank Math is causing this or can you give us the steps or share a screencast showing the issue with/without the Rank Math plugin?
Looking forward to helping you.
Hello,
I don’t know if you changed anything on the test site but it seems to work now.
I made a record on the main domain where the error occurs.
You can find it on the main field in Media
https://bookingtravel.info/wp-content/uploads/2021/02/rec.mp4
I don’t know how to help you figure out what is causing this problem.
The theme developers are not cooperative and told me that your plugin conflicts with the theme.
Best regards
Hello,
The theme which you are using creates a custom rewrite rule for Products and in Rank Math >> WooCommerce Settings, you had the Remove Product Base option enabled which was causing the issue. I logged into your site and disabled this option. That seemed to have fixed the issue. Can you please confirm?
I hope that helps.
Hello,
I checked and it’s ok.
It works perfectly.
Thanks for the help
Best regards
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
