conflict with woo rating - Support

Resolved Carol
2 years, 11 months ago

Rank Math free

Hello! yesterday I changed the layout on the product page of my articles on the shop http://www.woodandwoof.com and when I insert the line of reviews a problem arises and an empty tab continually opens, making it difficult for me to modify the article.
Thanks to the support with the Divi customer service I realized that the problem comes from your plug in which I absolutely want to continue using. Can you tell me how to solve the problem?

I attach photos of the offending line 🙂

Thanks so much

Viewing 4 replies - 1 through 4 (of 4 total)

Reinelle
2 years, 11 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

It seems that you have missed attaching the photos you’re referring to. You can upload the images using this tool and share the link here so we can check.

Alternatively, you can record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.

It is completely secure, and only our support staff has access to that section.

Looking forward to helping you.

Thank you.

Carol
2 years, 11 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Carol
2 years, 11 months ago

Rank Math free

I am sure it is a problem with the reviews module because it arises when I insert that and I am sure it is Rank Math because I deactivated everything with the Divi support and reactivating one thing at a time we realized that the problem is with this plug in. They advised me to write to you to solve everything.

link photo
https://ibb.co/hHCP1b5

Miguel
2 years, 11 months ago

Hello,

This situation is happening because of the integration between Divi and Rank Math or something in the Woo Rating is causing this to be triggered.

The file likely causing this is the following: wp-content/themes/Divi/includes/builder/frontend-builder/build/bundle.js

Please tell them to change the isRankMathActive or isYoastActive condition to false in that file to confirm the integration code is causing the issue.

Hope this helps clarify your doubts.

Don’t hesitate to get in touch if you have any other questions.

RankBot
2 years, 10 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘conflict with woo rating’ is closed to new replies.