Conflict with Ultimate Member

Hello,

We apologize for the issue you are facing with the Ultimate Member plugin while using Rank Math. It seems like there might be a conflict between the two plugins that is causing the registration form to auto-fill with your admin information.

To confirm if this is indeed a plugin conflict, we recommend performing a conflict check using the Health Check plugin. Here’s how you can do it:

1. Install the Health Check Plugin:

   • Log into your WordPress Administrator account and navigate to the dashboard.
   • Go to Plugins > Add New.
   • Search for ‘Health Check’ and click Install Now.
   • Activate the Health Check plugin.

   

2. Use Troubleshooting Mode:

   • Once activated, go to Tools > Site Health in your WordPress menu.
   • Enable Troubleshooting Mode from the top bar.
   • This will allow you to disable all plugins except for Rank Math and Ultimate Member without affecting your visitors.

3. Test the Registration Form:

   • With only Rank Math and Ultimate Member active, check if the registration form still auto-fills with your admin information.
   • If it does not, then one of the other plugins is likely causing the conflict. You can enable them one by one to identify which one is causing the issue.

If you find that the issue persists even when only Rank Math and Ultimate Member are active, please let us know directly at our support forum so that we can inform you about further steps.

Thank you for raising this concern, and we’re here to help you resolve it!

Sources:
Confirming a Theme/Plugin Conflict With Rank Math

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

It appears the temporary login URL has expired. Please reactivate it.

Please check and confirm that you did not add those details as placeholders while creating that form.

If that is not the case you can try to disable the browser autofill feature using this plugin https://wordpress.com/plugins/disable-autocomplete

We look forward to helping you.

Thanks.

Hello,

We can see that the name and surname fields already have the name shown as the placeholder.

We would like to debug this by disabling/enabling the plugins on your website (following this guide) via troubleshooting mode. This troubleshooting mode will only affect the admin, not the users but we don’t have access to your plugin pages.

For us to resolve this further, we may need to access your plugin page in your WP dashboard.

You can also conduct a full backup of your website so that if something breaks while troubleshooting, you can always revert to a working state of the website.

Looking forward to hearing back from you.

Hello,

Can you please make sure that the credentials allow us to make modifications to the plugins so we can check this compatibility by disabling the plugin you added to solve the issue?

Looking forward to hearing back from you.