Conflict with Smart Slider Pro

#91752
  • Resolved Vaibhav Singh

    3 years, 11 months ago

    Rank Math free

    Hi Team,

    The Rank Math plug-in is causing my website home page slider links(by Smart Slider Pro plugin) to open in a new tab for some reason. When I disable RankMath it works fine. Have done the plug-in conflict test troubleshoot.

    Also, this was not only happening for the Smart Slider Plugin Links but also for some display boxes links of my theme. But I re-set those links through WP Bakery and the problem got resolved – However for Smart Slider the problem still persists.

    Request some help in this regard.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Jitendraa

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today and sorry for the issue you are facing.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Vaibhav Singh

    3 years, 11 months ago

    Rank Math free

    Hi Jitentra,

    I think this was an auto reply. I had already sectioned the credentials in the sensitive data area.

    Best,

    Vaibhav

    Jitendraa

    3 years, 11 months ago

    Rank Math pro

    Hello,

    No, this is not an auto message 😛

    We need your WordPress Dashboard details to log into your site and check.

    But you have shared your Siteground details from which we can not access your Dashboard at the moment.

    Looking forward to helping you.

    Thank you.

    Vaibhav Singh

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jitendraa

    3 years, 11 months ago

    Rank Math pro

    Hello,

    On https://my.siteground.com/ we can not find the collaboration tab at all.

    May be we are missing something.

    If you do not have the WP login details at the moment, then you can install the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    Looking forward to helping you.

    Thank you.

    Vaibhav Singh

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jitendraa

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Yes, we can log into your site now. Thanks for that.

    Please add the required slider to the Categories section so that we can check that.

    Thank you.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Conflict with Smart Slider Pro’ is closed to new replies.