conflict with robo gallery

#368927
  • Resolved Christian
    Rank Math free

    Hi,
    Congratulations for your excellent plugin.
    I have the following problem with Robo Gallery (robosoft).
    Most Robo Gallery settings are disabled when Rank Math is enabled.
    When I want to create a gallery or modify an existing gallery, I first have to disable Rank Math.
    Do you know this problem?
    Do you have a solution ?
    Regards

    My setup:
    WP 5.9.2
    Robo Gallery (Pro) 3.2.0
    RankMath 1.0.85.1

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    We would like to determine the details of this conflict.

    When creating galleries using Robo Gallery with Rank Math enabled, does it generate an error message or a fatal error?

    If so, can you please share your recent error logs so we can determine what’s causing the conflict?

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    Looking forward to helping you.

    Hi,
    No, no error message.
    Only most of the functions of robo Gallery do not appear on the creation interface. They reappear when I disable Rank Math

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘conflict with robo gallery’ is closed to new replies.