Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
​​​​We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Thomas,
Thanks for the access.
Could you please share a link to one of the posts affected by this since I cannot seem to find it?
We are looking forward to helping you. Thank you.
Hi Thomas,
I must be missing something, here is a screenshot of how this looks with Rank Math deactivated:
This is how it looks when Rank Math is activated:
Could you please test this out from an incognito window on your browser?
Thank you.
Hello,
It is ok in incognito mode.
Kind regards,
Thomas
Hello,
Thank you for contacting Rank Math today.
I am glad that this is now working! Clearing your browser cache should be able to fix this 🙂
Looking forward to helping you. Thank you.
​​​​​​
Thank you for your help. I clean the cache but the problem still persist.
Kind Regards,
Thomas
Hi Thomas,
Thank you for the reply.
Could you please test this out on a different browser and if you can still reproduce this, please share a screen recording so that we can investigate this issue further.
Thank you.
Great. That doesn’t work with firefox but the problem is solve with Chrome.
Kind regards,
Thomas
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
