Conflict with Elementor Pro

#86133
  • Resolved Honorway

    4 years, 3 months ago

    Rank Math free

    Hi, since yesterday Elementor pro crashes, windows memory goes to 100% blocking the edit page. All the rest of WordPress works perfectly, the problem only occurs in Elementor page edit mode. I disabled the plugins and re-enabled them one at a time and the problem only shows up when I enable Rank Math again. All plugins and WordPress are updated to date. Can you help me solve?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Honorway

    4 years, 3 months ago

    Rank Math free

    Thank you for your answer. Yesterday I tried to remove and reinstall Rank Math plugin and now all works good! This is strange but now it runs

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    We are glad to hear this is now resolved.

    You can monitor it for a while and if any issues is detected, get in touch with su and if not, let us know so we can close the thread.

    If you have any further question(s), please let us know. Thank you.

    Honorway

    4 years, 3 months ago

    Rank Math free

    Thanks for the reply, unfortunately the conflict has already returned. I sent you the link privately for access. Thanks for your help

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    I checked your site, clicked on edit with Elementor but I can’t replicate the issue, please check the screencast I have attached in the sensitive section.

    If there is any specific URL that is being affected by this please share so we can check further.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Honorway

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    ProWebuser

    4 years, 3 months ago

    Rank Math free

    Just my 2 cents here, also a user of elementor pro, and there was a major update recently that crashed and destroyed a LOT of website around the world, just check there Facebook group and you will hear horror stories!

    Honorway

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Conflict with Elementor Pro’ is closed to new replies.