Conflict with Elementor

#1105371
  • Terawat Sae-Ko

    5 days ago

    Rank Math free

    When I save a page, an error happens: Updating failed. Could not update the meta value of _elementor_template_type in database.

    If I deactivate RankMath, there is no error. I’ve created an admin role for you. Please login to have a look. Please try to save the page “Tasting Menu” and you will see the error.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    5 days ago

    Hello,

    We apologize for the issue you are facing with the error when saving your page in Elementor. This conflict may be due to a JavaScript error or a conflict between Rank Math and Elementor.

    To troubleshoot this issue, we recommend the following steps:

    1. Check for JavaScript Errors: Open the Developer Tools Console in your browser (you can do this by pressing Ctrl + Shift + J on Windows or Cmd + Option + J on Mac) and check for any errors that appear when you try to save the page. This can help identify if there is a specific conflict.
      Open Developer Tools

    2. Firewall Settings: Ensure that your firewall is not blocking any of Rank Math’s files. If you are using a firewall plugin, check if it is preventing access to the following files:

      • /wp-json/rankmath/v1/updateMeta
      • /wp-json/rankmath/v1/updateSchemas
      • /wp-json/rankmath/v1/updateRedirection
      • /wp-json/rankmath/v1/getFeaturedImageId
      • /wp-json/rankmath/v1/getHead

    3. Disable Other Plugins: Temporarily disable other plugins to see if there is a conflict with another plugin. If the issue resolves, re-enable them one by one to identify the conflicting plugin.

    4. Update Everything: Ensure that both Rank Math and Elementor are updated to their latest versions, as updates often include bug fixes and compatibility improvements.

    If the issue persists after trying these steps, please reply to this ticket with any error messages you find in the console, and a human agent from our support team will take over and assist you further. Additionally, please include your site URL for more context.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Rakibuzzaman Siam

    3 days, 1 hour ago

    Hello,

    Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.

    This issue was related to the WordPress core. After we reinstalled the WordPress core on your website, the issue is no longer appearing.

    Please check the screencast in the sensitive data section for reference.

    Hope that helps and please don’t hesitate to let us know if you have any other questions.

    Terawat Sae-Ko

    1 day, 9 hours ago

    Rank Math free

    Hi,

    It is still not working on some pages. I’ve duplicated a page called “Bottomless Brunch – copied for testing”. The error happens when you save this page. Please have a look again. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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