conflict with divi theme

#191188
  • Resolved Biches Info

    4 years, 7 months ago

    Rank Math free

    Hi there, today I’ve installed RankMath on a Divi website and when RankMath is activated I can not add or modify the background images in any module, row or section. As soon as I deactivate RankMath everything is working as it should.
    I’m using Divi 4.9.4 and RankMath 1.0.63 as well as a child theme. Activating Divi (instead of the child theme) makes no difference.

    Site Health is OK.

    This message is sent to both Elegant Themes and RankMath.

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  • Anas

    4 years, 7 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘conflict with divi theme’ is closed to new replies.