Conflict with Divi

#49393
  • Resolved Carsten Grube
    Rank Math free

    Thanks Alberto, I have the same issue, but I cannot copy/paste into the ‘Focus Keywords’ – it throws me somewhere else

Viewing 9 replies - 1 through 9 (of 9 total)
  • Alberto
    Rank Math business

    Hello,

    What do you mean with “it throws me somewhere else”? Do you mean you are being redirected?

    Could you upload to the Sensitive Data section a video with the problem? You can easily record it using https://www.loom.com/

    Looking forward to help you.

    Like Alberto, I can’t copy and paste either. For me, it just won’t accept it. If I try to paste into that form field nothing happens. I’ve tried every workaround I can figure out. Nothing works. For now, I’ve had to deactivate the plugin which I find beyond frustrating.

    Alberto
    Rank Math business

    Hello Cynthia,

    Are you not able to paste it using the keyboard shortcut Control+V in Windows or Command+V on Mac OS? I have just checked it on both systems and it worked fine, could you check it?

    Looking forward to help you.

    Not on my machine. I’m on Mac OS with Divi and I am unable to paste into that field.
    I’m on Mohave with the latest versions of Chrome, WordPress, and Divi

    Todd
    Rank Math free

    Hello,

    We are sorry but both Rank Math and Divi have fixed this issue internally and we will release an update very soon.

    We would really appreciate your patience in this matter.

    Thanks Alberto. Your question helped me answer my problem. Thanks and sorry for my loose descripiton. When I try to paste (Ctrl+V), “it did not throw me somewhere else”. It just didn’t paste. When I am “thrown somewhere else”, it is, indeed when I type e.g. an ‘O’ – this throws me to a Divi pop up starting with an ‘O’ and the same with other letters.

    I found out that I CAN paste via right clicking in the ‘Focus Keywords’ and choose ‘insert’ – that works. Not optimate, but so far, it can save me from another membership fee.

    Thanks for your help

    Alberto
    Rank Math business

    Hello,

    Glad to see it worked for you. At least, meanwhile we release an update with the fix as Todd said.

    If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    I’ll try that workaround for the time being. Thanks Carston. I thought I had tried that, but maybe not. I appreciate the stop-gap.

    Todd
    Rank Math free

    Hi Cynthia,

    We are glad everything’s sorted.

    If you need help with anything else, please open a new support ticket here so we can help.

    We are always here for assistance.

Viewing 9 replies - 1 through 9 (of 9 total)

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