Hello,
Thank you for contacting us and bringing your concern to our attention.
Please note that the Rank Math PRO version is built on top of the free version to keep the plugins robust and lightweight, so you will need both the free and PRO versions of the plugins to be installed and activated at the same time, so the PRO version will work.
Here’s a link for more information:
https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/
However, you’re currently using the Rank Math PRO plugin on your websites, but the account you have used to open this ticket is the Rank Math free version.
Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
