Hello,
Thank you for contacting us and we regret the inconvenience caused.
Could you please double-check the plugin’s minimum requirements and update anything if required and see if the issue gets fixed?
https://rankmath.com/kb/requirements/
If the issue persists, please try reinstalling Rank Math and see if that fixes the issue.
Let us know how that goes.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Could you please delete the plugin, clear the website cache and reinstall it again and see if that fixes the issue?
You will not lose any existing settings.
Let us know if the issue persists.
We are here to help you.
I try and results is same.
I contact ma web provider and they chack few times and says is error with Rank plugin.
Over loth of mont everything is been ok till yesterday
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’ve checked your site, and it seems that Rank Math is already installed and activated.
Could you please share the steps or URL that shows this error message so we can investigate?
Looking forward to helping you.
Thank you.
E_COMPILE_ERROR /home/scenahr/public_html/wp-content/plugins/seo-by-rank-math/vendor/composer/autoload_real.php. Message of error: require(): Failed opening required ‘/home/scenahr/public_html/wp-content/plugins/seo-by-rank-math/vendor/composer/autoload_static.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’)
and php getting results 0
https://www.scena.hr/wp-admin/admin-ajax.php
Hello,
We would like to further check your issue but it seems the temporary login you shared is no longer working. Could you please renew it?
Also, please enable WordPress debugging mode so we can see the error logs on your WP backend as well.
We are looking forward to helping you with this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
