Compatibility with plugin comfort plus

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Could you please share some screenshots and error logs of the issue? This should give us some ideas to further replicate and debug the issue and provide a solution.

If you prefer, we can also check it over your admin dashboard. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thank you for keeping in touch with us.

I am sorry but not all support staff has access to our support email inbox.

Please use this handy tool https://imgbb.com/ to save your screenshots and share the link in the Sensitive Data section.

We are looking forward to helping you.

Hello,

Thank you for your patience.

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section like my colleague mentioned above.

Looking forward to helping you.

Thank you.