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I have recently encountered a problem when using Elementor and Elementor Pro with Rank Math. When opening a page with Elementor it will not open without entering Safe Mode. After experimenting with Plugins I found that the problem disappeared when I inactivated Rank Math. The problem returns when it is activated.
This is a problem that has only occurred within the last few months. I have used Rank Math with Elementor successfully before.
All my plugin versions are up-to-date:
Elementor v3.10.2
Elementor Pro v3.10.3
Ocean Extra v2.1.1
Wordpress v6.1.1I have also asked my web host provider to increase my PHP assigned memory to 512MB – as I have heard that this could have been a problem. However the issue still exists.
Could you advise me please as I do not know what to do now.
Many thanks,
Simon Lawton.
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Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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