compatibility issues between Rank Math and Elementor

#940713
  • lazarus Kaseke

    2 weeks, 1 day ago

    Rank Math pro

    Hello Rank Math Support,

    I hope this message finds you well.

    We are experiencing compatibility issues between Rank Math and Elementor on our WordPress website. Specifically, we are unable to update or use certain Elementor elements, which appears to be related to the Rank Math plugin. We noticed this as we could use the elements once we deactivated Rank Math.

    This issue has been affecting our website’s ability to perform optimally, and we would appreciate your assistance in resolving it.

    Could you kindly investigate the issue and provide guidance on how to fix the conflict between Rank Math and Elementor? We would also appreciate any troubleshooting steps or advice on how to ensure smooth functionality between the two plugins.

    Thank you for your time and support. We look forward to your prompt response.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Miguel

    2 weeks, 1 day ago

    Hello,

    Thank you for contacting support.

    Please navigate to WP Dashboard > Rank Math SEO > Status & Tools > System Status > Copy System Info to Clipboard and share it with us.

    Looking forward to helping you.

    lazarus Kaseke

    2 weeks, 1 day ago

    Rank Math pro
    
### rank-math ###

version: 1.0.234.1
pro_version: 3.0.65
database_version: 1
0: undefined
1: undefined
2: undefined
plugin_plan: Free
active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, content-ai, instant-indexing, amp, news-sitemap, role-manager
refresh_token: Token exists
permissions: 
	Search Console: Given
rank_math_404_logs: Not found
rank_math_redirections: Not found
rank_math_redirections_cache: Not found
rank_math_internal_links: 192 KB
rank_math_internal_meta: 16 KB
rank_math_analytics_gsc: 15 MB
rank_math_analytics_objects: 160 KB
rank_math_analytics_ga: 32 KB
rank_math_analytics_adsense: Not found
rank_math_analytics_keyword_manager: 16 KB
rank_math_analytics_inspections: 304 KB

### wp-core ###

version: 6.7.1
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: false
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Hello Elementor (hello-elementor)
version: 3.2.1
author: Elementor Team
author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, widgets-block-editor, block-templates, menus, automatic-feed-links, title-tag, html5, custom-logo, align-wide, responsive-embeds, editor-styles, editor-style, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /home/f3407339/domains/evafinancialsolutions.co.za/public_html/wp-content/themes/hello-elementor
auto_update: Disabled

### wp-mu-plugins (1) ###

installatron_hide_status_test.php: author: (undefined), version: (undefined)

### wp-plugins-active (29) ###

AddToAny Share Buttons: version: 1.8.13, author: AddToAny, Auto-updates enabled
Akismet Anti-spam: Spam Protection: version: 5.3.5, author: Automattic - Anti-spam Team, Auto-updates enabled
Blog2Social: Social Media Auto Post & Scheduler: version: 8.2.0, author: Blog2Social, Adenion, Auto-updates enabled
Broken Link Checker: version: 2.4.2, author: WPMU DEV, Auto-updates enabled
Chaty Pro: version: 3.3.3, author: Premio, Auto-updates enabled
Classic Editor: version: 1.6.7, author: WordPress Contributors, Auto-updates enabled
Content Views: version: 4.0.2, author: Content Views, Auto-updates enabled
Content Views Pro: version: 7.1, author: Content Views, Auto-updates enabled
Defender Pro: version: 4.12.0, author: WPMU DEV, Auto-updates enabled
Easy Table of Contents: version: 2.0.71, author: Magazine3, Auto-updates enabled
Easy Updates Manager: version: 9.0.19, author: Easy Updates Manager Team, Auto-updates enabled
Elementor: version: 3.26.3, author: Elementor.com, Auto-updates enabled
Elementor Pro: version: 3.26.2, author: Elementor.com, Auto-updates enabled
Envato Elements: version: 2.0.16, author: Envato, Auto-updates enabled
Forminator Pro: version: 1.38.1, author: WPMU DEV, Auto-updates enabled
ImageMagick Engine: version: 1.7.13, author: Orangelab, Auto-updates enabled
Limit Login Attempts Reloaded: version: 2.26.16, author: Limit Login Attempts Reloaded, Auto-updates enabled
Nav Menu Collapse: version: 2.1.6, author: Robert Noakes, Auto-updates enabled
NitroPack: version: 1.17.6, author: NitroPack Inc., Auto-updates enabled
Post SMTP: version: 2.9.14, author: Post SMTP, Auto-updates enabled
Rank Math SEO: version: 1.0.234.1, author: Rank Math SEO, Auto-updates enabled
Rank Math SEO PRO: version: 3.0.65, author: Rank Math, Auto-updates enabled
Really Simple Security: version: 9.1.4, author: Really Simple Security, Auto-updates enabled
Royal Elementor Addons: version: 1.7.1006, author: WP Royal, Auto-updates enabled
Temporary Login: version: 1.3.0, author: Elementor.com, Auto-updates enabled
UpdraftPlus - Backup/Restore: version: 1.24.12, author: TeamUpdraft, DavidAnderson, Auto-updates enabled
Widgets for Google Reviews: version: 12.4.7, author: Trustindex.io <s******@t************>, Auto-updates enabled
WPB Accordion Menu or Category: version: 1.7.2, author: wpbean, Auto-updates enabled
WPMU DEV Dashboard: version: 4.11.28, author: WPMU DEV, Auto-updates enabled

### wp-server ###

server_architecture: Linux 4.18.0-553.8.1.lve.el8.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 8.3.14 64bit
php_sapi: litespeed
max_input_variables: 10000
time_limit: 300
memory_limit: 512M
max_input_time: 60
upload_max_filesize: 128M
php_post_max_size: 256M
curl_version: 8.9.1 OpenSSL/1.1.1w
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-12-31T12:20:33+00:00
utc-time: Tuesday, 31-Dec-24 12:20:33 UTC
server-time: 2024-12-31T12:20:31+00:00

### wp-database ###

extension: mysqli
server_version: 10.6.20-MariaDB-cll-lve
client_version: mysqlnd 8.3.14
max_allowed_packet: 536870912
max_connections: 250

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/f3407339/domains/evafinancialsolutions.co.za/public_html/wp-content
WP_PLUGIN_DIR: /home/f3407339/domains/evafinancialsolutions.co.za/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
mu-plugins: writable
    Miguel

    2 weeks, 1 day ago

    Hello,

    You need to update the PRO plugin on your website to the latest version, however, since you only have a Free account you don’t have access to the latest plugin updates for that version.

    Don’t hesitate to get in touch if you have any other questions.

    lazarus Kaseke

    1 week, 6 days ago

    Rank Math pro

    I have paid for the Pro Version of Rath Math. I have had it for a while now, too

    Why does it say I have the free version.

    I have also checked my Plugin and the pro version is installed

    We paid for the Pro version on 27 June 2024; 96.46 FS *rankmath 485442*7336 25 JUN 24871154177027091291030

    Do you need access to my WP?

    Miguel

    1 week, 6 days ago

    Hello,

    Please share the receipt number from your purchase in the format RANKMATH######-####-##### so we can locate it in our system.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this ticket.