Compatibility issue?

#463376
  • Resolved marcoqwerty78

    2 years, 1 month ago

    Rank Math free

    Hello!

    Im interested to use Rank Math and to upgrade it to the Pro version, but after some test on the website i discovered an “incompatibility” between RM and a plugin included on my theme.

    I found the plugin that cause the issue (only on the homepage) and i decided to submit the ticket here to understand if this could be fixed on some way from the RM side (probably some schema setup or something else).
    I also submitted the ticket from the theme side.

    Basically as you see on the screenshot RM break the code of the plugin shortcode.

    Idk if you already see something like this, btw i have to solve this on some way before pourchase the Pro version; any help will be appreciated.

    Best Regards!

Viewing 6 replies - 16 through 21 (of 21 total)
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  • marcoqwerty78

    2 years ago

    Rank Math free

    Ok it was a issue from the theme, they will fix it on the next release.

    Glad i can disable it and continue to use RM

    Best regards!

    Jeremy

    2 years ago

    Hello,

    We are glad that your issue has been addressed.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    marcoqwerty78

    2 years ago

    Rank Math free

    Hello!

    Sorry to reopen this ticket, i have installed on wordpress a plugin that is able to explore folder by dashboard.

    Could you consider to try again to take a look? i know its not all your fauld but maybe we could fix this issue from the both side in a easy way.

    Let me know.

    Jeremy

    2 years ago

    Hello,

    Thank you for getting back to us.

    You mentioned that the issue is from the theme and they will fix it on the next release. Can you please confirm if they are still working on that? If so, I suggest that you wait for them to release a fix since they have already identified the issue.

    Hope that helps.

    Thank you.

    marcoqwerty78

    2 years ago

    Rank Math free

    Ok they reply me that we take a look, too bad idk when.

    Thank you a lot for the support!

    Eventually i will re-open this ticket if still something getting wrong with the theme.

    Best regards!

    Jeremy

    2 years ago

    Hello,

    Sure, you can always re-open this ticket whenever you need further assistance from us. You may also let us know about their progress.

    With that said, please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

Viewing 6 replies - 16 through 21 (of 21 total)
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