Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Our plugin has functions that hook into the links on the page and add additional information and it seems that is what is causing it.
This could be caused by the way the plugin is adding some of the anchor links on the pages that might be conflicting with our plugin.
If you have a staging website and could provide login credentials to that, we can investigate further and let you know exactly what is causing this and if we could provide a fix from our end.
Don’t hesitate to get in touch if you have any other questions.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Unfortunately, it’s not possible for us to do screen sharing at the moment.
Is it possible for you to provide a live staging website so we can closely look at it and do more troubleshooting?
We are looking forward to helping you with this one.
Thank you.
The staging website it works only by intranet, there is any way to help me by remote?
I have any other way to share with you the website atm.
Could you give me the step where to check? i could send to you the screenshot of the pages.
Thank you!
Hello,
Please share the plugin zip file so we can attempt to replicate the issue from our side. You can use a tool like wetransfer.com to share the zip file.
If you had not already done so, please contact the other plugin’s support as they may already have a solution for this.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
I updated the info by the link of the theme that include the plugin.
Im also waiting a reply from the theme customer support, eventually let me know if do you find the issue that i ask to them to update their theme version.
Thank you.
Hello,
I tried installing all the plugins and theme in my local environment but most plugins seem to be causing a fatal error on my end.
Can you please let us know what specific plugin that is included in your theme so we can try to activate only the needed plugins to further troubleshoot the issue?
Looking forward to helping you with this one.
I wrote it on the Sensitive data sheet
THE PLUGIN THAT CAUSE THE ISSUE IS: TRUEMAG – SHORTCODES
at least when its deactivated i dont see the “> symbol
this plugin its mandatory for the theme
Best regards
Hello,
We have replicated the issue and we are currently checking this with our dev team.
We should get back to you shortly with an update.
We appreciate your time and patience on this one.
Thank you.
Thank you soo much, atm also the Theme Developer are checking about the issue
If do you want you could also acces by the website without remote desktop
I sended the credentials by Sesitive data form
Best regards!
Hello,
Thank you so much for sharing a live site for us to effectively reproduce the issue.
On our end, the plugin is working fine with the default theme and the default setup of the builder.
Let us know if there’s any feedback from the theme that may help us further troubleshoot the issue.
We appreciate your time and patience on this one while we look into the issue.
Thank you.
Hello!
Sorry but im back, still we dont solve the issue, looks weird because the theme developers told me they got any issue by installing RM on their end.
I tried again to debug whole website but the only plugin that hide me this code on the homepage while deactivate it is the same i this one.
So idk if you would take again a look to my end, i have to find a way to fix this 😀
Hello,
Thank you for looking into this issue with your theme author.
Could you please let us know if there are other issues your theme developers encounter with our plugin when they installed it besides the issue with the HTML format?
Please share your FTP login so we can further check and debug the issue deeply.
Looking forward to helping you with this one.
Could you please let us know if there are other issues your theme developers encounter with our plugin when they installed it besides the issue with the HTML format?
Honestly i didn’t check for other issue, this was the only that was clear visible.
Please share your FTP login so we can further check and debug the issue deeply.
Im sorry atm im not able to provide now the ftp access, website its not stored locally and it might take at least few days.
Hello,
We need the FTP to further debug the issue with our plugin, and see why this is causing an issue with the HTML format.
If the theme developer you have contacted had trouble installing our plugin on their end, kindly ask them about the error they face and share it with us so we can provide advice and they can move forward to investigate the issue from their end.
Looking forward to helping you with this one. Thank you.
