Hi Stuart,
Thanks for getting in touch with us.
Some of the content is not read by Rank Math when you add it using Divi. However, we are getting an update ready that will change that.
The update will be released today or within a couple of days at max.
We would really appreciate your patience while we get the update to you.
Hi Todd,
After the last Update of Rank Math I noticed that I can’t create a Divi page, and certain pages are suddently not editable as Divi pages, only WordPress editor. Uninstalling Rank Math didn’t change that.
btw. tested with divi Version 4.0.2 and 4.0.4.
I hope, your update will fix this as well!
Hi Michelle,
Thanks for the response.
The last issue that you have mentioned does not seem to be specific to Rank Math.
Could you please test whether there could be another plugin causing a conflict on your site by deactivating all other installed plugins?
Let us know how this goes. Thank you.
Hi Michael,
Thank you for your reply.
I deactivated all other plugins, but the “edit with divi” option in the page overview is still missing. Using the edit option, at least it says now, that it is a divi page and can be edited with divi. For a new page the option ist still missing, so I can’t create new divi pages.
Hi Michelle,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
hi all not sure if i should start new post but seems a bit pointless as i have same problem using divi as original poster. Have been using rank math today and does not see alt info in my images or links . Has this been addressed yet thanks.
Hello,
Thanks for getting back to us. Unfortunately, we are not able to test out this issue without access to a test site with Divi framework activated.
Kindly set up a test site from where we can test out this issue and try to debug it further.
Hope to hear from you soon.
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
The access is very limited, could you please elevate the user permissions for this account to an administrator so that we can test further?
Looking forward to helping you. Thank you.
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The login now has administrator permissions.
Please bear in mind this is a production server.
Hello,
I have been able to replicate the problem on your site and this has been submitted to our dev team for closer investigation.
We will be getting back to you in a short while.
Your patience is highly appreciated.
Please advise if you still need access to the website ?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I couldn’t log in to your site with the details you added in the Sensitive Data Section. Please check the details again and add the correct username and password.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
