Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Can you please share the error log when the issue happened?
Having an error log will help us determine what caused the error on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Once done, please share here the report related to Rank Math so we can check.
Looking forward to helping you.
Thank you.
Good Morning! I have the report ready. How do I send it to you?
I’m waiting
Hug
Hello,
You can copy and paste the error here in the forum or in the sensitive data section.
It is completely secure, and only our support staff has access to that section.
If you’re unable to do so due to some code restrictions, you can paste it using this tool and share the link here.
Looking forward to helping you.
Thank you.
Hello,
Can you please confirm if you already have checked this issue with the “YT Evolution”? The error seems to be pointing only at their files. You may check this one with their support and see if they have already encountered this issue.
Looking forward to hearing back from you.
Hi, I’ll get in touch with them, as soon as I have a response, I’ll let you know. thank you so much for now Hug
Hello,
Sure, let us know how this goes.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
