Hello,
We apologize for the issue you are facing with combining your accounts. Thank you for raising this concern. To merge your accounts, please ensure that you have provided the email addresses associated with both accounts in the sensitive data section of your ticket.
Once you submit the ticket, our support team will assist you in merging the accounts as requested. If you have any further questions or need assistance, feel free to reply to this ticket, and a human agent will take over and provide the necessary help.
Thank you for your understanding!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting support.
As requested, we have merged the accounts under the preferred email address.
Don’t hesitate to get in touch if you have any other questions.
Hello,
The access that is no longer needed is no longer available, but the websites stored there are not displayed in the other account.
Does this still happen automatically or do I have to do something about it – if so, what?
Ralf
Hello,
You need to reconnect the websites on your new account by going to WordPress Dashboard> Rank Math SEO > Dashboard > Help.
They will show connected but you need to disconnect and then reconnect from the same path.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
