Collecting issues.

Hello,

We apologize for the issues you are facing while trying to connect Rank Math with your WordPress site. It sounds frustrating to encounter this problem repeatedly.

The message you are seeing could indicate that Rank Math is unable to connect with your website for some reason. Here are a few steps you can take to troubleshoot this issue:

1. Disconnect and Reconnect: Go to Rank Math SEO → Dashboard → Help in your WordPress admin area and choose Disconnect Account. After that, try reconnecting your website again.
   

2. Check for Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math. You can check for conflicts by temporarily deactivating other plugins and then trying to connect again.

   • You can find more information on how to confirm a theme/plugin conflict here.

3. Clear Cache: If you have any caching plugins or server-side caching enabled, try clearing the cache and then attempt to connect again.

4. Check Server Settings: Ensure that your server settings allow external connections. Sometimes, security settings can block Rank Math from connecting.

5. Use a Different Browser or Incognito Mode: Sometimes browser extensions or settings can interfere with the connection process. Try using a different browser or incognito mode.

If you continue to experience issues after trying these steps, please reply to this ticket with the URL of your website so that we can assist you further. A human agent from the Rank Math Support team will take over and provide more specific help.

Thank you for raising this concern, and we hope to resolve it for you soon!

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Assuming that Rank Math SEO is already installed on your website, please reconnect the website with the correct account to fully utilize the features.

Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.

Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.