Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Can you reproduce this issue when all other plugins are disabled and while running one of the stock WP themes?
Please check for conflicts by performing these steps:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
I made a clean install of wordpress using stock theme with only rank math installed the issue still persists there is no option to switch from visual to text in categories pages.
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This reply was modified 4 years, 8 months ago by
Ferk.
Hi there,
Thank you for the reply.
I have submitted this to our dev team and we will be investigating further and get back to you.
We appreciate your patience. Thank you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
I posted a link displaying the problem, the visual / text options is not there with RankMath seo making it impossible to add code to these pages. Check out the link i posted in the sensitive section displaying whats missing. I dont think this is a bug rather a missing feature.
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This reply was modified 4 years, 8 months ago by Ferk.
Hello,
Sorry for the confusion.
Yes, the text editor tab in the Rank Math plugin is not added yet.
We have plans on adding it in the future and we will notify you once that is added.
In the meantime, if there’s anything else we can help you with, please let us know.
We seek your patience and understanding in this matter.
Thank you.
Hello,
I tried out the new version 1.0.40 and the html tab is indeed there now, but when trying to save html it deletes the formatting of the code example below
Example code before saving <div id="sticky-mobile-menu" class="wrapper mobile" style="display:none;">
Example code after saving <div id="sticky-mobile-menu" class="wrapper mobile">
Example code after saving a third time <div id="sticky-mobile-menu">
Hi Ferk,
I am sorry but can you please check if it works after disabling Rank Math temporarily?
I ask because WP is known for removing certain HTML code when you switch from Text to the Visual Editor.
Let me know if this happens only with Rank Math and I would love to take another look.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
