cmb2.min.js error

#247603
  • Resolved Can Create

    4 years, 3 months ago

    Rank Math free

    Hi,
    My website is running on AWS Lightsail VPS and rank math isn’t loading properly.
    On inspecting I found that cmb2.min.js is not found 404 error, When I check the path from where is it requesting this file, the path was ” abc.com/bitnami/wordpress/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/js/cmb2.min.js?ver=2.9.0″ which isn’t correct. your plugin is including “bitnami” directory.
    On removing bitnami from path the request file found and it fixed the issue

Viewing 1 replies (of 1 total)
  • Jeremy

    4 years, 3 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Could you please attempt to reinstall the Rank Math plugin? Don’t worry, all your data will not be removed but it is still better to conduct a backup before doing so just to be sure.

    If the issue persists, could you please create a staging website, replicate the issue there so we can further troubleshoot the issue without worrying about breaking your live site.

    You can use this plugin to create a staging environment for your site:
    https://wordpress.org/plugins/wp-staging/

    We are looking forward to helping you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘cmb2.min.js error’ is closed to new replies.