Cloudflare error without cloudflare…

#22213
  • Resolved Encoresin

    5 years ago

    Rank Math pro

    I have a problem with my site on my phone… I edited few things on my site.
    2 addons and domain. I already contacted my server support and they said that domain is set correctly. I contacted also support from other addon and I waiting for answer…

    The problem is – I geting Cloudflare error on my site which dont use cloudflare. i dont even have account there and I never had for any site…

    So I made dome changes in your SEO plugin (settings) and other plugin. First of all I tried to go back to old settings. In 2 plugins. Then I deactivated one after one. Didnt help at all….

    So my question is… Is there any option in Rank Math SEO plugin which uses cloudflare?

    Thanks for help!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    5 years ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Our website is hosted on a Cloudflare server and some of the plugin services have to contact the server.
    Could you please share a copy of the error reported so that we can advise further?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Encoresin

    5 years ago

    Rank Math pro

    Please enable cookies.
    Error 1001 Ray ID: 5406c85749e0bde6 • 2019-12-05 14:41:43 UTC
    DNS resolution error

    Cookies are enabled.

    Michael Davis

    5 years ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    This error is not related to Rank Math, your website does not also seem to be resolving I get an error that the IP could not be found.
    My suggestion would be get in touch with your host so that they can investigate this further.

    Thank you.

    Encoresin

    5 years ago

    Rank Math pro

    That all is weird. I contacted them yesterday. They checked everything and there is nothing wrong. So i going to do it again.

    Seo plugin is as one related with cloudflare.

    Thank you very much for help!

    Michael Davis

    5 years ago

    Rank Math pro

    Hi there,

    Please share their reply in your next response and we will be happy to dig deeper into this if they still feel that it is related to our plugin.

    Thank you.

    Encoresin

    5 years ago

    Rank Math pro

    Domain is ok – they replied in polish so that will can be a bit hard. Domain host sent me to server. So I will let you know!

    Michael Davis

    5 years ago

    Rank Math pro

    Hi there,

    Great! We are looking forward to your findings.

    Thank you.

    RankBot

    5 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Cloudflare error without cloudflare…’ is closed to new replies.