Hello,
I apologize for the issue you are facing with Cloudflare blocking Rank Math SEO results. Since you mentioned that everything works fine on your home computer but not on your company computer, it could be related to specific network settings or additional security measures in place on your company network.
Here are a few steps you can take to troubleshoot the issue:
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Check Firewall Settings: Ensure that there are no additional firewall settings on your company network that might be blocking access to Rank Math files.
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Browser Cache: Clear the browser cache on your company computer to ensure that you are not loading any outdated data.
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Network Restrictions: Sometimes, company networks have restrictions that could affect how certain websites or services operate. You may want to check with your IT department to see if there are any such restrictions in place.
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Test Different Browsers: Try accessing the website using different browsers on your company computer to see if the issue persists across all of them.
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Use Developer Tools: Open the developer tools in your browser (usually F12) and check the console for any errors or blocked requests when trying to pull data with Rank Math.
If you’ve already followed the steps in the article you referenced and the issue persists, please reply to this ticket with your website URL so that a human agent from our support team can assist you further.
Thank you for raising this concern, and we’re here to help!
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention.
If Rank Math is working on your home computer but not on your company’s network, it’s likely that additional firewall or security settings on your corporate network are still blocking the requests.
Could you check if there are any additional security layers, such as network-wide restrictions or proxy settings, that might be affecting Rank Math’s ability to fetch data? You may also try temporarily disabling Cloudflare’s Bot Fight Mode or Super Bot Fight Mode, as they can sometimes interfere with API requests.
We hope this helps. Please let us know if you have further questions or concerns.
Thank you.
Hey Ike,
Thanks for the reply. We have Whitelisted all IPs that Rankmath has listed on the above mentioned article and I’ve even created a rule to in our WAF using *.rankmath.com. We are using the free version of Cloudflare so that only allows the creation of 3 page rules, so if you could help pinpoint exactly what is pulling the data we can add that as well.
As far as Cloudflares Bot Flight Mode or Super Bot Fly Mode, that’s not even something that we have or have ever had enabled. It’s not running into that issue.
Hello,
Have you tried using a different browser to see if it will work there?
If possible share screenshots of the rules you added in Cloudflare. You can use this tool to share screenshots with us: https://imgur.com/upload
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
