Close account

#889528
  • Resolved backtothebaiscs

    1 year, 3 months ago

    Rank Math free

    My account with you is connected to an unexistent worpress account and I believe that is why I can’t really connect your plug in to my new site.

    Can you please delete completely my current account with you so that I can intall your plug in in my new site and start all over again?

    Thanks

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with your account. Unfortunately, we cannot delete accounts directly through this support channel. However, we recommend that you disconnect your current account from the existing WordPress site and then reconnect it to your new site.

    Here’s how you can do that:

    1. Disconnect Your Account: Go to your WordPress Dashboard → Rank Math SEO → Dashboard → Help, and click on Disconnect Account.
      Disconnect Account

    2. Connect Your New Account: After disconnecting, you can connect your Rank Math account again by clicking on Connect Now in the same settings. Make sure to select the correct account associated with your new site.
      Click Connect Now

    If you still wish to proceed with deleting your account, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for raising this concern, and we hope this helps you get started with your new site!

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Close account’ is closed to new replies.