Clear History of Instant Indexing BUG

#492762
Viewing 4 replies - 1 through 4 (of 4 total)
  • Jeremy

    2 years, 10 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end:
    https://i.rankmath.com/v/XJLWHo

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    GuestofHonor

    2 years, 10 months ago

    Rank Math free

    It has worked when i used troubleshoot mode but i can’t keep the website down more than seconds

    This is the reply i get when i use the link /wp-json/rankmath/v1/in/clearLog

    
{"code":"rest_no_route","message":"No route was found matching the URL and request method.","data":{"status":404}}
    GuestofHonor

    2 years, 10 months ago

    Rank Math free

    The 404 monitor clear works fine because it’s coded differently

    Since the clear history for instant indexing doesn’t work well with some plugins, why don’t you change it to be the same as the clear log for the 404 monitor ?

    Thanks

    Jeremy

    2 years, 10 months ago

    Hello,

    The API should work, there may be another plugin that is blocking that route.

    We may need to check this one over with your admin dashboard, kindly share your WordPress login and FTP.

    Looking forward to helping you with this one.

Viewing 4 replies - 1 through 4 (of 4 total)

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