Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I logged into your website’s admin area and was able to replicate the issue.
I tried to test if there’s a plugin/theme conflicting but the Health Check & Troubleshooting plugin is not working on your website. Also, it is not getting uninstalled as it is not displayed in the plugins list.
Please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file contents from here: https://wordpress.org/support/article/htaccess/
Once done, please clear your website and browser’s cache and see if the issue is fixed. You can also remove the Health Check & Troubleshooting plugin via FTP/cPanel.
If the issue persists, please also share the FTP logins of the website so that we can investigate further.
Looking forward to helping you.
Thank you.
Thank you very much. I change htacess file and deleted the plugin. Can you check again?
Hello,
I checked and the issue persists. But I’m still seeing the same htaccess rules.
Please share the FTP logins so that we can investigate further.
You can share the FTP logins in this format:
Host:
Username:
Password:
Port No:
Looking forward to helping you.
Thank you.
I’ll provide that information, just a moment.
But I already deleted the firewall rules and page rules from cloudflare, is there a problem?
Hello,
You should keep the rules added in Cloudflare to ensure that it doesn’t block the requests in the future.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I put the FTP data in the sensitive data
I also put the page rule:
http://prntscr.com/26fr9lh
Hello, why is the site offline?
Was there any configuration done there?
Hello,
I was testing with a default htaccess file on your website but the website started returning too_many_redirects error. I’ve already set the original htaccess but the error still persists.
I checked but I’m also not seeing any error logs.
Just to be sure that the redirections are not coming from Rank Math, I disabled Rank Math via FTP but the redirections are still there.
Could you please clear your server’s cache and see if that fixes the issue? You can also get in touch with your web host to see what is causing the redirections.
We’re really sorry for the inconvenience caused.
Really looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
