classic editor issue

#121297
  • Resolved Ashley Saunders

    3 years, 9 months ago

    Rank Math free

    HI,

    Since the update I’ve noticed that the tool bar on the classic editor (where you can select from Visual and text editors) doesn’t move from the top, nor do the sidebars. While I appreciate you’ve make changes the last week based on user feedback, I do feel this issue is due to RankMath that should be revolved asap.

Viewing 1 replies (of 1 total)
  • Tunde

    3 years, 9 months ago

    Rank Math business

    Hello,

    Thank you for contacting support and, we are sorry for the inconvenience this might have caused.

    It seems to be working fine on our end:
    https://i.rankmath.com/ANcbSn

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know, and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and share the video screencast link in the designated Sensitive Data section.
    Sensitive Data Section

    We look forward to helping you.

    Thank you.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘classic editor issue’ is closed to new replies.