Classic editor, can't edit html with RankMath plugin activated

#12334
  • Resolved Tracy Oshaughnessy

    5 years, 4 months ago

    Rank Math business
    Content AI Creator

    On a client’s site, I am running beaver builder theme + BB child, with the classic editor for posts. I cannot access “text” tab to edit the html. It highlights but never shows the html version of the post. If I deactivate RankMath, the text tab works.

    But what is strange, is on my site I am running RankMath with basically the same setup, the text tab is fine.

    Last week I ditched Yoast for RankMath.

    There must be a combination of plugins or settings that cause this incompatibility.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Michael Davis

    5 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for getting in touch with us and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Tracy Oshaughnessy

    5 years, 4 months ago

    Rank Math business
    Content AI Creator

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Tracy Oshaughnessy

    5 years, 4 months ago

    Rank Math business
    Content AI Creator

    I turned off RankMath so my staff could add a few new blogs and get to the text/html view.

    I went in this morning turned RankMath back on and the tab the blog was left showing is the one that can be viewed/used and the other can’t be accessed. If you go to edit a blog post and it is on the text tab/html view, you cant switch to visual and vise versa.

    Michael Davis

    5 years, 4 months ago

    Rank Math pro

    Hi Tracy,

    Thanks for the access.

    The Huge IT maps plugin is causing some JS errors on post edit pages which is interfering with the rest of the plugins.
    I would suggest that you deactivate this plugin if it is not essential or get in touch with the author so that they can help in resolving the errors.

    I hope this info helps. Thank you.

    RankBot

    5 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Classic editor, can't edit html with RankMath plugin activated’ is closed to new replies.