Hello,
We apologize for the confusion regarding your Rank Math PRO license from Dewaweb Hosting. Thank you for raising your concerns.
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License Linkage: The Rank Math PRO license provided through Dewaweb is typically tied to the Dewaweb account. This means that it may not be directly linked to your personal Rank Math account.
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Transferring License: Unfortunately, if the license is managed through Dewaweb, there may not be a straightforward way to transfer it to your personal Rank Math account. You would need to check with Dewaweb support for specific details on how they manage their licenses and if any transfer options are available.
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Migrating to Another Host: If you migrate your website to another hosting provider, the status of your Rank Math PRO license will depend on Dewaweb’s policies. Generally, licenses tied to a specific hosting provider may become inactive if you move away from that provider. Again, it’s best to confirm this with Dewaweb directly.
For any further assistance or specific inquiries about your license, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for your understanding!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
1. Yes, if your Rank Math PRO is provided by your hosting company, your license is connected to their account. Therefore, you need to contact your Agency provider to connect your Rank Math PRO for you.
2. No, you need to contact your Agency provider to connect your Rank Math PRO for you. But if you want to purchase your own license, you can connect your license. Each website can only use one active account (Free or PRO)
3. If you migrate to another hosting provider, your license with your hosting provider can be lost, but you can purchase a new license from our website. Don’t worry; none of your settings will be lost during the transition. Everything gets safely stored in your WordPress database, and the PRO will remain intact and activate back as soon as your subscription becomes active again.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
