Hello,
We’re sorry to hear about the issues you’re facing with the checkout process and the duplicate payments. To assist you better, please ensure that your payment method supports the following:
- Payments in USD $
- Supports subscription-based payments
- You are not using a prepaid card
- International payments are turned on
- Your IP is not a Proxy, or you are using any VPN or hosting service
If everything seems correct and the issue persists, we recommend contacting your bank to see if they can provide more information on why the payments were declined.
Additionally, if you could reply to this ticket with any error messages you received during the checkout process, it would help us assist you further. A screencast of the issue would also be beneficial. You can use a tool like Loom for that.
Thank you for bringing this to our attention, and we look forward to resolving this for you!
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
We payed by PayPal. Transaction shows there twice.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
It looks like the subscription was added. Can you please check?
Do let us know.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
