Hello,
Thank you for reaching out to us. We are sorry to hear that you are facing issues with upgrading your account to PRO due to payment difficulties.
To resolve this issue, please ensure that your payment method supports USD payments, subscription-based payments, and that international payments are enabled. Also, make sure you are not using a prepaid card and that your IP is not a Proxy or connected through a VPN or hosting service.
If the problem persists, we recommend contacting your bank to inquire about any restrictions on the payment and request them to approve it on your end.
If you encounter any further issues or need assistance with upgrading to Rank Math PRO, please feel free to submit a ticket by clicking the "Open Ticket" button below:
Open Ticket
We look forward to assisting you further. Thank you for your understanding.
Best regards.
Sources:
How to Download or Update My Invoice » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.
However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing
It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.
Hope that helps. Let us know if you need any other assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
